Privacy & Cookie Policy

1. INTRODUCTION

This Privacy Policy (the “Privacy Policy”) provides detailed information on how DECANTAE Foods (“DECANTAE”) uses and protects your personal data when browsing our website www.decantae.com (the “Website”), as well as your rights in this respect.

This Privacy Policy applies to the processing of personal data provided by you or that we obtain from you when you access and use the Website, be it for browsing the Website, purchasing our products or services, requesting information from us, contacting us, submitting an application or making use of the functionalities or services available on the Website.

DECANTAE respects your right to privacy and complies with the current legislation on personal data protection, including the new General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, applicable from 25 May 2018, as well as any other rules that may develop or supplement it in the future.

We recommend that you carefully review our Privacy Policy to ensure that you understand how your personal data is used when browsing the Website.

2. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The data controller is the legal person that determines the purposes and means of the processing of personal data. In other words, the controller decides how and for what purpose personal data are processed.

For the purposes of this Privacy Policy, the data controller is Decantae Mineral Water registered number 01949922 c/o Aimia Foods Limited, Penny Lane, Haydock, Merseyside WA11 0QZ.

3. WHO CAN YOU CONTACT AT DECANTAE REGARDiNG THE PROTECTION OF YOUR PERSONAL DATA?

If you have any questions or wish to receive more information regarding the processing or protection of your personal data, you may contact us via any of the following:

Data controller: Decantae Mineral Water.
Postal address: c/o Aimia Foods Limited, Penny Lane, Haydock, Merseyside WA11 0QZ.
Telephone: 01745 343504
Fax: 01745

You may also contact us by email at GDPR.enquiries@decantae.co.uk

 

4. WHAT IS PERSONAL DATA?

Personal data is any information relating to an identified or identifiable natural person.

5. WHAT PERSONAL DATA ARE PROCESSED BY DECANTAE?

For the purposes laid out in this Privacy Policy, DECANTAE collects and processes the following personal data:

  1. Identifying data: first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

  2. Contact information: postal address, email address, landline telephone number, mobile telephone number.

  3. Transaction data: information on purchases, orders, contracts, billing and collection, payment methods, bank details and any other data relating to your transactions with us.

  4. Electronic data: IP address, device type and ID, browser type and language, domain through which the Website is accessed, browsing information, Website activity.

DECANTAE does not intentionally collect information on minors, except with the express consent of their parents or legal guardians. You guarantee to be over 16 years old.  If you know or suspect that DECANTAE has personal data of minors, please contact us through any of the channels indicated in section 3 of this Privacy Policy WHO CAN YOU CONTACT AT DECANTAE REGARDING THE PROTECTION OF YOUR PERSONAL DATA? and this information will be removed.

6. COLLECTION AND OBTENTION OF PERSONAL DATA

DECANTAE collects and processes personal data that you voluntarily provide us when interacting with our Website, in particular when:

  • requesting information or quotes for our products and services;

  • acquiring DECANTAE products or services;

  • sending us your CV with the aim of taking part in recruitment processes.

You are only obliged to provide personal data that is necessary for DECANTAE to provide you services or make available to you the functionalities of the Website that you have requested.

For example, if you request information from us or would like us to contact you, you must provide us with the contact information needed for these purposes. If you wish to acquire any product or service that DECANTAE makes available on its Website, it will be necessary that you provide, among other information, a postal address to which we can send your order. If you do not provide us with this personal data, it would not be possible for us to provide you with our services.

In any event, you guarantee and are liable for the truthfulness, accuracy, validity and authenticity of the personal data provided and undertake to keep them duly updated.

It is not necessary to provide us with your personal data to browse the Website. However, when visiting our Website, DECANTAE collects, automatically and through cookies, depending on your browser specific settings, the following information:  IP address, device type and ID, browser type and language, domain through which the Website is accessed, browsing information, Website activity. For more information, please refer to our Cookies Policy.

 

7. WHAT DO WE USE YOUR PERSONAL DATA FOR?  PURPOSES AND LEGAL BASIS FOR DATA PROCESSING

In general, the personal data you provide to us and that we obtain from you are used to process your requests and transactions, to provide you with high-quality service and to inform you about opportunities we believe may interest you.

Below are the specific purposes for which we process your personal data:

  1. To provide you with information you request, including quotes of products and services. In this case, your consent is the legal basis for processing your data.

  2. To register you as a customer, process your transactions, manage the contractual relationship with you, send you relevant information on products and services, notifications of delivery, invoicing, collections and payments, process transactions and payment methods as well as any other service communication or communications related to your contact and transactions, discounts and promotions, perform satisfaction surveys or surveys related to products and services marketed and distributed by DECANTAE. In this case, the legal basis for processing your data is, if you are a residential customer, the performance of the product sales contract or the service provision contract with DECANTAE; and, if you are a corporate customer, our legitimate interest in contracting and providing our services to the company at which you are employed or provide services to.

  3. To store your data and contact you regarding recruitment and staff selection processes at DECANTAE, as well as to manage your participation in said processes. In this case, your consent is the legal basis for processing your data.

  4. If you give your consent, to send you marketing communications on our products and services and on products and services of third parties marketed and distributed by DECANTAE, our publications, opinion surveys, promotional and advertising information, coupons, offers (including customized offers) and recommendations of our products and services as well as of products and services of third parties marketed and distributed by DECANTAE, according to your interests and based on a profile developed by us, by phone, post, email, SMS and MMS. In this case, your consent is the legal basis for processing your data.

  5. To guarantee the security of our Website and of the information. In this case, the legal basis for processing your data is the legitimate interest in providing a secure environment and preventing harm to DECANTAE’s systems and to the users’ information, as well as unauthorized access to and misuse of DECANTAE’s systems and users’ information.

  6. For internal management purposes: planning, resource allocation, policy development, quality improvement, strategic analysis, marketing and commercial development, monitoring, audit, legal, evaluation and reporting. In this case, the legal basis for processing your data is our legitimate interest in understanding and analysing the development of our business, improving our products and services, and exploring ways to develop and enhance our business.

  7. With regard to the use and purpose of cookies, please refer to our Cookies Policy. In this case, your consent is the legal basis for processing your data.

When the basis for data processing is consent, you may withdraw it at any time by sending a communication to GDPR.Inquiries@decantae.co.uk, including your name and address for communication and verification purposes and providing the necessary details to process your request. You may always contact us through any of the channels indicated in section 3 of this Privacy Policy: WHO CAN YOU CONTACT AT DECANTAE REGARDING THE PROTECTION OF YOUR PERSONAL DATA?

Bear in mind that receiving marketing information is not essential to maintain the relationship we have with you. If you prefer not to receive marketing communications, you may inform us at any time through the means indicated or opt-out at the link provided for these purposes in the marketing communications that you receive by email, or if the communications are provided by other means, through the procedure indicated for these purposes.

Cookie Policy

Introduction

This cookies policy (the “Cookies Policy”) provides detailed information on how Decantae Mineral Waters Limited  (“DECANTAE”) uses cookies, including the type and purpose of the cookies used by our website www.decantae.co.uk (the “Website”), as well as your rights in respect of disabling cookies.

Use of cookies

Cookies allow us to, among other things, remember your preferences and recognise you on future visits.  This is achieved by storing certain information on your device.

What is a cookie?

A cookie is a file that is downloaded to a user’s device with the aim of storing data that can be updated and recovered by the entity responsible for its installation.

When you access the Website and give your consent for them to be installed, small files containing information are installed on your device (computer, tablet, mobile phone, etc.). These files (which are the cookies) form part of the technology necessary to make the Website work properly and are not inherently harmful.

Cookies are installed and stored on your device and allow the tracking of your Internet activity. You can completely disable cookies in your browser settings. You can disable cookies, but the Website or some of its sections might not work correctly.

What type of cookies do we use?

Depending on the entity that manages them, cookies can be:

  • First-party cookies: these are cookies that are sent to the user’s device from a computer or domain managed by the web publisher itself and from which the service requested by the user is provided.
  • Third-party cookies: these cookies are sent to the user’s device from a computer or domain that is not managed by the web publisher, but by another entity that processes the data obtained from cookies.

The Website uses both first-party and third-party cookies.

Cookies can also be categorized according to the duration they are enabled:

  • Session cookies: a type of cookie designed to collect and store data while the user browses a webpage. They are often used to store information that is only useful to offer a service requested by the user just once (e.g. a list of products purchased).
  • Persistent cookies: a type of cookie in which data remains stored on the device and can be accessed and processed during a period set by the organisation responsible for the cookies, which could be from a few minutes to years.

The Website uses both our persistent and session cookies.

What does the website use cookies for?

  • Technical cookies: these cookies allow the user to browse a website, platform or application and to use different options or services therein. For example, controlling traffic and communication of data, identifying the session, accessing restricted areas, remembering the items of an order, carrying out a purchase process, applying for registration or participation in an event, using security features while browsing, storing content to share videos or audio, or sharing content through social media.
  • Customization cookies: these cookies allow the user to access the service with some general features which are predefined according to some criteria on the user’s device. For example, language, type of browser through which the service is accessed, regional configuration where the service is accessed from, etc.
  • Analytical cookies: these cookies allow the entity responsible for them to track and analyse the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of websites, applications and platforms and to define browsing profiles of the users of said websites, applications and platforms, with the aim of making improvements based on the analysis of the data of the users’ use of the services.
  • Advertising cookies: these cookies allow for the management, as effectively as possible, of the advertising space which, where appropriate, the publisher has included in a website, application or platform from which the requested service is provided, based on criteria such as the published content or the frequency at which the advertisements are shown.
  • Behavioural advertising cookies: these cookies allow for the management, as effectively as possible, of the advertising space which, where appropriate, the publisher has included in a website, application or platform from which the requested service is provided. These cookies store information of the users’ behaviour obtained through the continued monitoring of their browsing habits. This allows for developing a specific profile to show advertising based on it.

The Website uses cookies for the aforementioned purposes.

We use the remarketing tool AdWords™ from Google. This tool allows us to publish advertisements on Google’s content network based on previous visits by users to our Website. To effect this, some pages of the Website include a code named “remarketing tag”. These tags allow your browser cookies to be read and configured with the aim to determine the type of specific advertisement that will be shown to the user, based on elements related to your visit to our Website. For example, the selected browsing route, where you browsed, the specific pages visited, or the actions taken. The remarketing lists created this way are kept in a database on Google’s servers, where all cookie IDs associated with each list or interest category are stored. The information obtained only allows for the identification of a specific browser. Google cannot identify the specific user with this information only.

How can you disable cookies?

You can set your browser settings to reject all cookies. However, it is possible that some features or services of the Website will not work properly without cookies. Most browsers allow you to completely disable cookies, so that you may at any time choose what cookies you would like to work on this Website by adjusting your browser settings. You can find more information in your browser settings. Below, we provide you with the links to the websites of the main browsers: